Frequently Asked Questions & Contact Us

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If you have a specific question related to the conference or your registration, please click on the button below, fill out the form, and we will respond to your inquiry within 2 business days.

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Q: What is the format of this year’s Practical Updates in Primary Care Virtual Series and when will it take place?

A: We are pleased to announce that we will deliver Practical Updates in Primary Care as a virtual series in 2021. The practical program will offer a jam-packed agenda over the course of 3-days. This year, we're offering four opportunities to attend a meeting with like-minded professionals that works for you and your schedule.  We're delivering this vital education conveniently online and on-demand to fit your busy lifestyle. In addition to the lectures, the event will feature live discussions with Q&A, a virtual exhibit hall, and much more. The series will be accessible on any device, with no software required. All you need is an internet connection.

Registration gives you access to all virtual sessions live, plus every recording on-demand for 60 days following the conference. Attend what you can live and watch the rest at your convenience.

Virtual Series Schedule: 

Sept 23-25- Mountain

Nov 11-13 - Pacific

Q: How do I register?

A: Click here to register for the the Practical Updates in Primary Care virtual event of your choice.

Q: What are my options if I am unable to attend the Virtual Experience?

A: All sessions are accredited and will be available on-demand for 60 days.

Q: What kind of software will be required to view the sessions and interact with the experts?

A: The Practical Updates in Primary Care Virtual Series will be web-based, so all you need is a computer/iPad/tablet or phone and an internet connection. Review Virtual Requirements for desktop, tablet, phone browsers and operating systems.

Q: Will I be able to watch recordings of the sessions being presented after the conference?

A: Yes, all sessions being shown live during the virtual event will be recorded and available for viewing 48 hours from the live broadcast. Your registration gives you access to all of the content for 60 days, earning up to 21 CE/CME credits.

Q: How will I access the on-demand sessions?

A: If you are looking for a session that occurred live during the virtual conference, those videos will be posted within 48 hours after the session has ended.

Q: Where can I access the slides for the sessions?

A: Session slides can be found on the individual session pages on our virtual website.

Q: Will the slides also be available for 60 days?

A: Yes.

Q: How do I claim credit for participating in the Practical Updates in Primary Care Virtual Series?

A: You can claim credits on the session page of the virtual website during the meeting. View accreditation information. 

Q: I’m looking for my certificate from Practical Updates in Primary Care 2020 or another HMP event I attended in the past.

A: If you are looking for a certificate from a past event, please email and in your email provide the name and date of the conference that you previously attended and let them know you need a copy of your certificate. Someone will respond to your request within 48 hours.

Q: I was hoping to see some exhibitors on-site. Can you send me a list of exhibitors?

A: Once our virtual experience is live, you will be able to explore the exhibit hall. You can click on each exhibitor’s name to find out more information about their organization or to access their website. You can also request more information from the exhibitor, and they will follow-up with you after the virtual conference.

Q: How do I contact exhibitors?

A: In the virtual exhibit hall click on the company you are interested in contacting. A pop-up should appear with a form that you can fill out to ask your question or request more information about their product or service.

Q. I am a Sponsor or Exhibitor of the 2021 Practical Updates in Primary with whom do I speak regarding next steps?

A. If outreach has not already occurred, your sales representative will be in touch with you shortly to discuss options. Click here to contact us directly.

Q: Who do I contact for questions during the virtual event?

A: Our personalized help-desk concierge will be available to optimize your experience throughout the Practical Updates in Primary Care Virtual Series. Please fill out the Contact Us form to get your questions answered.

Q. I am a member of the press and would like to participate in the virtual experience. Who do I contact for press access?

A: Please reach out to to and complete the press access form. Once approved, you will be registered and receive a link to access.

Q: My company would like to support the Practical Updates in Primary Care Virtual Series. Are there opportunities available?

A: Yes, a number of opportunities for support of the meeting are available. Please fill out the Contact Us form for more information.

Contact Us

If you have a specific question related to the meeting or your registration, please complete the form below and we will respond to your inquiry within 7 business days.